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EarthLink Access Software and Total Access users
  • Article ID: 35753
  • Last modified date: October 1, 2018 16:10

EarthLink Access Software and TotalAccess

Since 2009, the primary Dial-Up connection software was changed from TotalAccess to EarthLink Access Software (EAS). TotalAccess software is still provided depending on the type of computer you have. The software is completely free for all EarthLink Internet subscribers.

What is on the given CD?

TotalAccess AND EAS are placed on the same CD. The primary, or default, software on the CD is EAS NOT TotalAccess.

Can I download the software?

No, but an EarthLink Customer Support specialist can help set up your connection.

Note: Customers can no no longer re-order our ELNK and PPC Dial Up EAS CDs or download them from our website.

Will the software download EAS over TotalAccess?

While downloading EAS on your computer, a detection process will occur to determine what type, if any, of EarthLink's connection software is on your computer. If TotalAccess is detected, it will ask you if you would like to upgrade to the newest version of TotalAccess.

In summary for EarthLink Dial-Up customers by connection type:

  • TotalAccess users will continue to be TotalAccess users.
  • Existing Dial-Up Network users can get EAS if they choose to install from the CD which they got when they ordered Dial-Up initially.
  • New sign ups that want to use our software will get EAS.


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No, but an EarthLink Customer Support specialist can help set up your connection
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